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Yet Another Trying Day at Pinelawn Memorial Park

In the past, I’ve written about the horrific conditions I, and my family, were subjected to at the funeral (if you can call it that) of my mother in 2015. Then again, at the funerals of my uncle in 2017, and my aunt in 2019, we were treated badly. Having experienced such callous treatment by a cemetery has made me hyper-vigilant that families in my care won’t receive similar treatment. Mercifully, I don’t get to Pinelawn a lot, but when I do I’m filled with dread. A dread that is, unfortunately, borne out by reality.

When I arrived at Pinelawn for today’s funeral, I was surprised to see that the bathrooms were still closed. porta-potties were still standing from the height of the Covid pandemic. My hearse driver took a look and reported how filthy they were. He also commented on how the cemetery could possibly think that would be sanitary. But that paled in comparison to what was to take place.

After I signed in the funeral at the outside tent (the office is still not open) the staff took their sweet time, as usual, clearing the paperwork (now having the extra step of going inside to the office). As we waited, I commented to my hearse driver that it was unbelievable at this late date that the office and bathrooms were still closed. Only the day before, I had been at St. Charles Cemetery, across the way, where bathrooms were open and clean, and funeral directors were welcome to enter the cemetery office. Suddenly a man standing in earshot broke into our conversation and in a nasty tone declared, “We are the best cemetery in New York. During Covid we buried more bodies in a day than any other cemetery.” And at what emotional cost? From the stories shared with me by other funeral directors, there was little in the way of dignity, respect, or compassion taking place. What’s more, those burials were not done out of altruism, or charity,, the cemetery was getting paid.

When we finally went to the site of the family’s crypt (45 minutes after we were scheduled) we had a pissed off deacon, now made late for his next assignment (he began the prayers before all the mourners had even left their cars). It was also left to us to explain to a holy host of arbitrary rules to a grieving family: the casket (a casket they never got the opportunity to see) could not be present during the commital service (it would be placed into the crypt before,and the family would not be able to witness this), only 10 people could stand 20 ft. away, and the rest in the roadway. What’s more, the mourners could not place their roses on the casket, a longstanding ritual, and the deacon ended up praying to a curtain high above us. Of course, there was no explanation for any of this (irrational as it is, how could there be!?).

I was heartsick for this family,and apologized profusely. A friend of the family asked in dismay if this was how the funeral industry was treating people. The hearse driver and I explained that it was this particular cemetery’s policy, not the funeral home’s. Only the day before, we had had an entirely different (and positive) experience at St. Charles. The lack of uniformity is incomprehensible. And after recounting this experience to a colleague, who shared a similar story, we are hoping to get clarification by reaching out to the cemetery bureau.

At this late date, there is little reason to behave as if Covid is the dire threat it was in the spring, especially, on Long Island, a county with a low infection rate, and in which people dine out in restaurants with regularity. As my c-Morte Girl pointed out, “surely the cemetery staff eats in restaurants, and uses the facility’s rest rooms.”

On a personal note, the daughter of the deceased gave a short eulogy. She spoke of the difficult relationship she had with her adoptive mother, (whose name was the same as that of mine). Hearing her words, and witnessing the adverse conditions, brought back searing memories of the trauma I experienced five years before at Pinelawn. It was a painful PTSD experience that I’ve yet to shake.

Families and funeral directors, alike, if you’ve had a bad experience with Pinelawn (or any cemetery), feel free to contact the Morte Girls through this site and tell us your story.

I Want to Watch

An essential component of our role as funeral directors is to maintain the sanctity of our work and protect the privacy of those in our care. Something that continues to trouble me is the prurient interest some have in the most private part of funeral service. “I want to watch? Can I?” It is an embalming they want to watch. In mortuary school we were told that the only non–official who could legally watch was the next of kin. “But why would they want to?” asked out instructor.

Some years back, I was interviewed by a young freelancer for a piece about Green-Wood Cemetery (my book about the cemetery had recently been published). At the conclusion of our interview she asked if she could come to the funeral home to watch an embalming. It was not the first time I had been asked, and, as always, I was taken aback by the question. After telling her that she could not, she spitefully cut me out of her article. Not very professional!

At one time or another many funeral directors have been asked that question by the morbidly curious. Some feign an interest in funeral service as a way to gain entrée.  At other times a funeral director is careless in his/her thinking and allows a person into the embalming room. That is always a mistake.

A colleague shared the story of a funeral home owner who allowed a friend to keep him company in the prep room. When the friend’s mother died, he went elsewhere for her funeral. When his funeral director friend asked why, he responded by saying, “I feared you would let someone else in to keep you company, and I didn’t want anyone to watch my mother being embalmed.” The funeral director’s indiscretion  cost him a funeral –and the trust of a friend.

Recently, I overheard a “videographer” working on a potential documentary ask a funeral director if he could watch an embalming. I hope the funeral director will have the good sense to turn him down

It is both morally reprehensible, and illegal, to watch an embalming without being qualified to do so.  Please don’t ask us to break the law. And if those factors don’t deter you, ask yourself this question: Would it be okay for strangers to watch the embalming procedure of someone you love?

A Funeral Home Director’s View of the Pandemic

A Funeral Home Director’s View of the Pandemic

In this article I wrote for Next Avenue, three seasoned, and respected, NYC funeral directors shared their thoughts and experiences with me. They were hard to hear, and even harder to write about, but such is the reality in these dark days. Funeral directors are doing all they can, against overwhelming circumstances, to lay the dead to rest with dignity and respect.

RIP Dr. Jacquie Taylor

We were saddened to learn about the recent passing of Dr. Jacquie Taylor. Funeral service lost an excellent champion in her. An educator, who was also licensed as a funeral director, Dr. Taylor  truly “walked the walk and talked the talk” unlike so many others today. In 2013, I attended a continuing education seminar Dr. Taylor gave in NY. As colleagues greeted one another, we expressed the hope that this lecture would be relevant and fruitful. And we weren’t disappointed.

Dr. Taylor began the seminar by discussing the unfortunate effect interlopers are having on funeral service. I was riveted by the word interloper. No one had ever put it better. “They believe that just anyone can do what we do. In fact, many of them think they can do it better than we can,” she said. She went on to say that some of these people  have been publicly dispensing advice and giving seminars themselves, as unqualified as they might be, about funeral service issues and concerns.  In essence, she told an enrapt audience, they are attempting to do our work without the qualifications. After the seminar, I went to meet her and thank her for her spot on observations. She was so inspiring that later that night a respected Ohio colleague and I began a Facebook group called Funeral Directors for Real.

 Dr. Taylor’s words resound mightily in a day and age when social media is rampant with self-appointed experts aka wannabes. The now ubiquitous, and meaningless, term “funeral consultant” (funeral directors are the consultants) is everywhere. Many of my colleagues likely recall our first taste of this in the form of a pushy and obnoxious woman, who not only wormed her way into a national magazine article, but promised that her “connections” could lead to jobs for those who “stuck with her.” Websites abound with advice from these “experts,” most of whom are unlicensed and unfamiliar to anyone actually in funeral service. They all seem to be looking for a piece of the pie – a pie that is steadily breaking down due to outside interference. And it is not only the outsiders. We have to endure more than our fair share of the fringe element today. We have some who see funeral service as entertainment, hawking sensational YouTube videos, and others who refer to themselves by the pompous, albeit comical term “death educator.”  Who among us has not cringed as their gibberish has made its way into print? Why are we allowing these people to speak for us?  They are all such an embarrassment to the men and women who have dedicated their lives to caring for the dead.

“There has been a deleterious effect as the boundaries of funeral service have become increasingly porous,” Dr. Taylor said that day. Nothing could be further from the truth. And while she is no longer here to advocate for our industry, we can carry the mantel forward. Interlopers be gone!

Rest in Peace, Dr. Taylor.

 

 

Five Things

Five Things I’ve learned in my long career as a funeral director

I was pleased to share my view of funeral service with Life. Death. Whatever., gleaned from the work I’ve done, the experiences of my colleagues, and the perspective of the thousands of families I’ve served over the years. Despite what you may read in slanted press articles (with the fringe and/or inexperienced being used as sources to further a false narrative), funerals are as important as they ever were.

Fake Funeral News

The funeral as we know it is becoming a relic — just in time for a death boom blared the Washington Post headline.

Whoever wrote this garbage must have scoured the depths of kook-dom. This article bears no resemblance to what funeral directors do on a daily basis. Perhaps if newspapers interviewed actual, experienced funeral directors instead of those who seem like escapees from an asylum they’d get a true picture of funeral service. Among those quoted here is a woman (said to be unlicensed) who caused a great deal of consternation during her time with SCI. Another is an inexperienced counter-culture type who makes a pest of herself, and because of that she has been blocked her from our social media accounts. Still, she finds a way to pester.

The nonsense terminology–memorialpalooza, fabulous memorial shindig –and tawdry attempts to turn death into entertainment (“Final Bow Productions” –seriously!?) are affronts to dedicated funeral directors, and every person who has suffered a loss. Granted, death rituals have changed over the years, but not that much. The news, however, with their sketchy and slanted information would have you think otherwise. Reporters sometimes take the terms personalization and memorial services and somehow manage to turn them into something akin to circus antics.

Death is life-altering, painful, and so very sad. The often irreverent view of death by today’s Press made me think of Mike McAlary, a once well-known reporter in NYC. The father of four young children died from cancer on Christmas day in 1998, at the age of 41. I seriously doubt his grieving wife and devastated children would have turned to “Final Bow Productions” to handle his “celebration of life.” Nor were they likely wanting “to put the “fun” in funerals.” In fact, McAlary’s family and friends attended a Catholic Funeral Mass for him on Long Island. Raw with grief, they, and the priest, shared what he had meant to so many. That, and millions of other stories are the realities of death and funerals. 

How a Common Death Ritual Made It Harder to Mourn the Loss of My Mother ————-Say What!?

How a Common Death Ritual Made It Harder to Mourn the Loss of My Mother

We can barely contain our disgust at this article. In essence, the writer is complaining that the funeral home made her deceased mother look too good, and it has traumatized her. She writes: “I thought she was alive again. She looked better than she had for years. Her skin was pink and smooth; her hair, nicely groomed. Even her fingernails were done, and she had a very small smile on her face.”

This woman is hawking a book, and that likely accounts for her hyperbole, laughable terminology (slumber room, coffin) and misleading information (once again someone who can’t understand that cremation is a type of final disposition and does not preclude embalming). She did, however, catch the attention of a major magazine with her tripe. And she is yet another voice slamming the work we do with such caring and dedication.

This is one (seemingly disturbed ) woman’s opinion, and we know that this is not a normal reaction to a perfectly presented remains. As we have seen time and again, it is quite the opposite: families cannot thank us enough for taking away the ravages of disease.

Funeral service is being slammed on a regular basis. Unfortunately, part of the problem is that we have stayed silent while kooks (often inexperienced and/or unlicensed) speak for our honorable industry. We encourage funeral directors everywhere to reach out in rebuttal to these defamatory articles, starting with this one.

The New York Time’s email: editors@time.com.